How to reach support

There are several ways to get help, and all of them reach the same team.

In-app — fastest

Use Feedback in the left menu (or the Send Feedback button). It comes straight to us with your account context attached, so we don't have to ask you which account you're on. Use this for bugs, questions and feature requests alike.

Live chat

The chat widget is available in your advertiser panel.

Email

Write to us and a ticket is created automatically.

Support hours: 24/7.

To get a fast answer, include:

• Your campaign or creative ID — this alone usually saves a round trip.
• What you expected to happen, and what happened instead.
• The date and time you saw it, with your timezone.

Before you write in: for a campaign that isn't delivering, run Campaign Health Check first — it often names the cause immediately, and if it doesn't, telling us what it said helps us.